SHIPPING – UK DESTINATIONS Post & packing is free in the UK. With the exception of made to order items, your order is sent out within 2 business days of cleared payment. All parcels under £50 are sent by "Royal Mail 1st Class Signed For". All parcels over £50 are sent via “Royal Mail Special Delivery Next Day before 1pm”. This ensures your item is tracked and signed for, and in the event of loss, is fully insured.
SHIPPING - INTERNATIONAL Post & packing is a flat rate £7.00 for all international destinations. With the exception of made to order items, your order is sent out within 2 business days of cleared payment and will take between 5-12 days to arrive depending on your destination. All parcels are sent via “Royal Mail International Tracked and Signed For” service where available. Please note, that your country may charge duty, taxes and other fees. I cannot control or be held responsible for these extra charges.
RETURNS I am committed to providing a professional service. If you are unhappy with your item, please contact me in the first instance at firstname.lastname@example.org . Refunds or exchanges can be made on unused/unworn items as long as they are returned within 14 days in the original packaging and condition you received them in. You are responsible for the return of items and it is recommended to return items via an insured service for your own peace of mind. Custom orders are non-returnable unless faulty. If you have a problem with your custom item, please contact me in order that we can find a solution.